Shipping & Returns
We aim to process your orders within 1-3 working days, with the exception of made to order items such as our handmade rope leads - please allow up to 5 working days for these to be processed prior to shipping.
We use Royal Mail as our primary shipping provider. The delivery timelines below apply once your order has been processed.
Standard delivery £3.80 (2-3 working days)
Recorded delivery £4.90 (2-3 working days)
Our international shipping rates for Europe are based on the package weight and are determined at checkout. We offer both a Standard and Tracked service for international shipping. (5-7 working days)
USA, Canada, Australia & New Zealand
Our international shipping rates for USA, Canada, Australia and New Zealand are based on the package weight and are determined at checkout. We offer both a Standard and Tracked service for international shipping. (7-10 working days)
We are not liable for local customs and sales tax. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied and paid for by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.
Lost, stolen or damaged parcels
We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel. By purchasing you adhere to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail.
Please contact us at firstname.lastname@example.org for any details Royal Mail require to assist with your claim. The outcome of this claim is out of our control and we are unable to make any influence on the carriers decision.
We are sorry to hear that you are unhappy with your order. We do of course want you to be completely satisfied with your products – if you would like to return an item, you can do so within 14 days of the delivery date.
Please notify us of a return within 7 days of receiving your products, via email to email@example.com. We will then send you the relevant returns address to make your return, which must fall within the 14 day return period.
Return shipping costs are the buyers responsibility, unless the reason for return is due to faulty/damaged products. Original shipping costs cannot be refunded,
We recommend that you use a trackable shipping service when returning any unwanted items. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
Items must be returned in the same condition in which you received them - unused with tags attached. We cannot accept items where the tags have been removed under any circumstances.
Please do try our products on your pups indoors to ensure that any items that do need to be returned, reach us in perfect, re-saleable condition.
Please note that made to order items such as our handmade rope leads are non-refundable.